User Experience

User research is key to our work at EBSCO. Through user experience testing, we are able to gain insights about user habits and preferences, inform product development and help our customers support their users.


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Improving library experiences through research

EBSCO’s customers represent a range of institutions, from universities to medical institutions, corporations and schools. One user experience doesn’t fit all. Matching research method to study question is critical, which is why EBSCO’s User Research team employs a variety of methods including video diary studies, ethnography and virtual usability testing.

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EBSCO User Group for North American Libraries

The EBSCO User Group meeting for North American Academic Libraries is an excellent opportunity for customers to network and learn about EBSCO technology solutions from one another and EBSCO. Join us

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Keep up with library user research and insights from EBSCO